Refund policy

Best Buds Puff Palace — 30-Day Return Policy

At Best Buds Puff Palace, we want you to be satisfied with your purchase. If you’re not completely satisfied, we offer a 30-day return policy, subject to the terms below.

Return Window

Customers may request a return within 30 days of the original purchase date. Returns requested after 30 days may not be accepted.

Eligibility

To be eligible for a return:

  • The item must have been purchased directly from Best Buds Puff Palace.

  • You must provide a valid receipt or other proof of purchase.

  • Items must be returned in their original condition and packaging, when applicable.

  • Items that have been used, damaged, altered, or tampered with may not be eligible for return.

  • Certain products may be excluded from returns due to health, safety, legal, or regulatory requirements.

Non-Returnable Items

For health, safety, and regulatory reasons, the following may be non-returnable:

  • Opened or used consumable products

  • Products with broken or removed seals

  • Items that cannot legally be resold once opened

  • Gift cards

  • Clearance or final-sale items, where applicable

If a product is defective or damaged when received, please contact us as soon as possible so we can determine the appropriate resolution.

Refunds

Once your returned item is received and inspected, we will notify you whether your return has been approved.

Approved refunds will generally be issued to the original payment method. Processing times may vary depending on your bank or payment provider.

Original shipping charges, if any, may be non-refundable unless the return is due to an error on our part or a defective product.

Exchanges

If you received a defective, damaged, or incorrect item, please contact Best Buds Puff Palace. We may offer an exchange or another appropriate resolution, subject to product availability and applicable laws.

How to Start a Return

To request a return, please contact Best Buds Puff Palace with:

  • Your name

  • Order or receipt number

  • Date of purchase

  • Item you would like to return

  • Reason for the return

Our team will provide instructions for completing the return.

Important Notice

All returns and refunds are subject to applicable federal, state, and local laws and regulations. Where applicable law provides different or additional consumer rights, those rights will not be limited by this policy.

Best Buds Puff Palace reserves the right to refuse returns that do not meet the requirements of this policy or applicable law.

Policy effective date: September 25, 2026