Best Buds Puff Palace — Shipping Policy

At Best Buds Puff Palace, we work to process and ship orders as quickly and safely as possible. Please review the information below before placing your order.

Order Processing

Orders are typically processed within 1–2 business days after payment has been successfully received.

Orders placed on weekends or holidays will begin processing on the next business day.

During holidays, promotions, or periods of unusually high order volume, processing times may take longer. If there is a significant delay with your order, we will make reasonable efforts to notify you.

Shipping Times

Once your order has been shipped, delivery times will depend on the shipping method selected at checkout and the destination.

Estimated delivery times are provided as an estimate and are not guaranteed. Delays may occur due to weather, carrier disruptions, incorrect or incomplete addresses, holidays, or circumstances outside of our control.

Shipping Confirmation & Tracking

Once your order has shipped, you will receive a shipping confirmation with tracking information when available.

Please use the tracking information provided to monitor your shipment.

Shipping Address

Customers are responsible for providing an accurate and complete shipping address at checkout.

Best Buds Puff Palace is not responsible for delays, returned packages, or additional shipping costs resulting from an incorrect or incomplete address provided by the customer.

If you notice an error in your shipping address, contact us as soon as possible. We will do our best to correct the address before the order ships, but changes cannot be guaranteed.

Lost, Stolen, or Damaged Packages

Once an order has been delivered to the address provided by the customer, Best Buds Puff Palace is generally not responsible for packages that are lost or stolen after delivery.

If your package appears to be lost or arrives damaged, please contact us promptly. We may work with the shipping carrier to investigate the issue and determine the appropriate resolution.

Customers should retain packaging and photographs of damaged shipments when possible.

Undeliverable or Returned Packages

If a package is returned to us because of an incorrect address, failed delivery attempts, refusal of delivery, or another issue caused by the customer, additional shipping charges may apply before the order can be reshipped.

Refunds for returned packages may be subject to applicable shipping and handling costs.

Shipping Restrictions

We only ship products to locations where the sale and shipment of the applicable products are permitted by law.

Certain products may be subject to age restrictions, shipping restrictions, carrier requirements, or other federal, state, or local regulations.

Best Buds Puff Palace reserves the right to cancel or refuse an order when fulfillment or shipment would violate applicable laws or regulations.

Age Verification

Where required by law, customers may be required to verify their age before an order can be processed or delivered.

Customers are responsible for meeting all applicable age requirements for the products they purchase.

Questions About Your Order

If you have questions about your order or shipment, please contact Best Buds Puff Palace with your order number and the email address or phone number associated with the order. Contact us at:

Best Buds Puff Palace
325 East Bayview Boulevard, 205
Norfolk, VA 23503
United States
757-392-4032
bestbudspuffpalace@yahoo.com

 

We are happy to help provide an update on your shipment whenever possible.

Policy effective date: September 25, 2026